Try restoring your purchases by going to 'Settings' > 'Restore Purchases'. If the issue persists, make sure you are logged into the correct Apple ID and check your subscription status in the App Store.

Verify your subscription status in the App Store. If the charge appears but the subscription is not active, contact Apple Support for billing issues and reach out to our support team for further assistance.

Restart your device and ensure your app and iOS are updated to the latest versions. If the problem persists, contact our support team with details about the issue.

If you’re having trouble logging in to your account, please try the following steps:

• Ensure your password is correct: Double-check that you are entering the correct password. Remember that passwords are case-sensitive.
• Log in method: Make sure you are using the same method to log in as you did when you created your account. For example, if you signed up using Apple ID, you need to log in with Apple ID. If you used Google, log in with your Google account.
• Account confirmation: If you created your account via email, ensure that you have confirmed your account. Check your email inbox for the confirmation email and follow the link to confirm your account. If you can’t find the email, check your spam or junk folder. You can also request a new confirmation email by attempting to log in and following the prompt to resend the confirmation email.
• Reset your password: If you’ve forgotten your password or are unsure if it’s correct, use the 'Forgot Password' feature on the login screen. Enter your registered email and follow the instructions to reset your password.
• Contact support: If you’ve tried all the above steps and still can’t log in, please contact our support team for further assistance. Provide as much detail as possible about the issue you’re experiencing to help us resolve it quickly.